Return & Refund Policy

Return & Cancellation Policy - DOTIVALA Backers

At DOTIVALA Backers, we are committed to providing the best service to our customers and ensuring their complete satisfaction. Our flexible Return & Exchange policy is designed to address any concerns you may have with your purchase. Please take a moment to familiarize yourself with our policies below:

Pre-Shipment Cancellations

Order Cancellation:

• If you wish to cancel your order, please email info@DOTIVALA.com immediately with your order number within 24 hours of placement for a 100% refund to your original payment method.
• Cancellation requests after 24 hours are subject to approval, depending on the order processing status. If approved, a refund in the form of store credit will be issued. A 10% restocking fee applies for card refunds.
• Ready To Ship items (dispatch time of 48 hrs) cannot be canceled after placement due to immediate processing.

Post-Shipment Return Requests

Return Process:

• Email info@DOTIVALA.com with your order number and reason for return within 7 days of receiving your order.
• Once your return request is confirmed, we will provide the return address.
• Ensure merchandise has all tags and is in its original, unused state.

Eligibility for Return:

1. Product must be in original & unused state.
2. Return request must be raised within 3 days of delivery.
3. A video must be recorded before removing the product from the box (Unbox video record when you receive an order).
4. Provide a snapshot of the original Box/Packet/Product.
5. Customized products are not returnable.

Refund & Processing:

• Returns for store credit are free; returns for a refund to the original payment method incur a 10% processing fee.
• The customer is responsible for all return shipping costs/customs charges.
• Refund issued upon receiving the returned item.
• Original shipping charges are non-refundable.
• For Free Shipping promotions, standard shipment charges paid by us will be deducted from the refund.

Post-Shipment Errors:

• If you receive the wrong product, a defective item, or an item with measurement issues, we will take back the product at our cost and send the correct or fixed item.
• Email images of the error alongside your order number to info@DOTIVALA.com for verification.

Please note: Do not return any item without prior confirmation. Provide tracking information for all returns. We are not responsible for courier misdeliveries or delays. For detailed information on our policies, visit www.DOTIVALA.com.

DOTIVALA Backers - Where Quality Meets Trust in Every Backry Product.